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dwchapmanjr99
Reel Rookie

HTTP 500 when setting Account PIN option

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When trying to set the option "Require a PIN to make purchases and add channels." the my.roku.com website provides an HTTP 500 error.

I've tried, this, different brower, reboot, etc.

"There was an unexpected error in the website. The current page will not load. Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team. "

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RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

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Hi @dwchapmanjr99,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

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dwchapmanjr99
Reel Rookie

Re: HTTP 500 when setting Account PIN option

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Different machine helped.  Thanks!  Very odd but it worked.

View solution in original post

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: HTTP 500 when setting Account PIN option

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Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

This is an error at Roku's end.  There is nothing you can do about it other than report it.

But having said that, I was just able to log into my account at https:/my.roku.com and update my PIN preferences.  Maybe the problem at Roku's end has been fixed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

Jump to solution

Hi @dwchapmanjr99,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

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dwchapmanjr99
Reel Rookie

Re: HTTP 500 when setting Account PIN option

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Different machine helped.  Thanks!  Very odd but it worked.

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RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

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Hi @dwchapmanjr99,

Thanks for the update.

We're glad to know it's working now! Happy Streaming!

Let me know if you have any other questions, and Have a good day!


Best regards,
Mary

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