Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dwchapmanjr99
Reel Rookie

HTTP 500 when setting Account PIN option

Jump to solution

When trying to set the option "Require a PIN to make purchases and add channels." the my.roku.com website provides an HTTP 500 error.

I've tried, this, different brower, reboot, etc.

"There was an unexpected error in the website. The current page will not load. Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team. "

0 Kudos
2 Solutions

Accepted Solutions
RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

Jump to solution

Hi @dwchapmanjr99,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

Mary F.
Roku Community Moderator

View solution in original post

0 Kudos
dwchapmanjr99
Reel Rookie

Re: HTTP 500 when setting Account PIN option

Jump to solution

Different machine helped.  Thanks!  Very odd but it worked.

View solution in original post

0 Kudos
4 REPLIES 4
makaiguy
Community Streaming Expert

Re: HTTP 500 when setting Account PIN option

Jump to solution

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

This is an error at Roku's end.  There is nothing you can do about it other than report it.

But having said that, I was just able to log into my account at https:/my.roku.com and update my PIN preferences.  Maybe the problem at Roku's end has been fixed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

Jump to solution

Hi @dwchapmanjr99,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you are receiving an error message when updating your Roku PIN. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend trying to log in from another device or clearing the cache so you're able to update your Roku PIN at my.roku.com.

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
dwchapmanjr99
Reel Rookie

Re: HTTP 500 when setting Account PIN option

Jump to solution

Different machine helped.  Thanks!  Very odd but it worked.

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: HTTP 500 when setting Account PIN option

Jump to solution

Hi @dwchapmanjr99,

Thanks for the update.

We're glad to know it's working now! Happy Streaming!

Let me know if you have any other questions, and Have a good day!


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.