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Sjkitts
Level 7
Wednesday

HDCP Issue on Westinghouse 55"

I keep having HCDP issue on my Westinghouse. I currently have a #Roku3800x streaming stick and have tried it in all HDMI ports and including a HDMI splitter to see if that would help. I have unplugged the Roku and tv multiple times because those are the first troubleshooting steps but that has not helped. Please can someone help me out with this issue? Do I need to purchase another roku streaming stick ?

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RokuLianna
Roku Employee
Roku Employee
Wednesday

Re: HDCP Issue on Westinghouse 55"

Hi @Sjkitts

Thank you for the inquiry!

If you're experiencing HDCP issues with your Westinghouse TV while using a Roku streaming stick, it could be due to a few different reasons:

  • Outdated firmware: Make sure that your Roku streaming stick is running the latest version of the firmware. Go to Settings > System > System update to check for updates.
  • Outdated cables: If you are using an HDMI cable to connect your Roku streaming stick to your Westinghouse TV, it's possible that your HDMI cable is outdated or damaged. Try using a newer HDMI cable that supports HDCP 2.2.
  • HDCP handshake issue: HDCP errors can occur due to a communication issue between the Roku streaming stick and the Westinghouse TV. Try unplugging both devices from the power source, waiting for a few seconds, and plugging them back in. Then, try launching the content again and see if the HDCP error persists.
  • HDMI port issue: Sometimes HDCP errors can occur due to a faulty HDMI port on either the Roku streaming stick or the Westinghouse TV. Try using a different HDMI port on your TV or a different TV if available to see if the issue persists.

In summary, HDCP issues with your Westinghouse TV while using a Roku streaming stick can occur due to outdated firmware, outdated cables, HDCP handshake issues, or HDMI port issues, Try the above steps to see if they resolve the issue, and if not, contact customer support for further assistance.
We hope it helps!

Warm regards,
Lianna

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