HBOMax Channel Installed but not showing on Home screen
I purchased the hbomax subscription via roku the other day. I own several roku devices and all show the hbo channel on the home screen except one. In order for me to access the #hbomax I have to go to "streaming channels". Thats way too many steps. How can I get the channel on the home screen
We appreciate your effort in doing the suggested troubleshooting steps above. To clarify, does the issue only occur to the HBO Max channel or all channels on the device? Could you try to add a different channel and see if there's any difference? Have you checked the bottom part of the home screen? The app will be added to the bottom of the list of apps on the home screen.
That is a bit of a unique situation you have going there.
Sometimes the channel developers limit the operability of the channel/app to certain supported Roku devices, but according to the HBO Max site, as long as the device has OS 10.0 on it, it should be supported. https://help.hbomax.com/US/Answer/Detail/000001243.
It is obviously supported since it is operating fine but just not showing up on Home Screen. This is the behavior one would experience when they try to install a channel/app on an unsupported Roku device. (it will be available to all the other devices for install, but not to the unsupported device -- won't even show up under the Search). Yours though is showing up under the Search.
How about if you launch the Roku Channel? Can you find your HBO Max subscription under your premium subscriptions there?
Really not sure if this is a Roku issue or something in the HBO Max channel/app coding that is making it unable to remain installed on your 4620. (ie. something erroneously indicating it is not available for your device).
Personally, I think I would Factory Reset the Premiere 4620 to help rule out some device issue/corrupted data culprit. If the Factory Reset did not resolve issue, then would need Roku support to look into further causes. (Settings/System/Advanced System Settings/Factory Reset). Note: Make sure to have a working physical Roku remote before performing factory resets on a Roku device.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. When completed, you must repeat the guided setup, reconnect to the internet, re-linking your Roku account, and reload streaming channels.