Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pzimmrdh
Level 7

HBO max channel can’t run channel .

HBO max continues to go off line a lot. Other paid channels seem to work much better. Any advice?

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1 REPLY 1
RokuKarla
Roku Employee
Roku Employee

Re: HBO max channel can’t run channel .

Hello @Pzimmrdh

Thanks for reaching out here in the Community!

We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


Regards,
Karla

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