Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

HBO max breaks "cc on replay"

HBO Max has added a closed captioning button to the play bar, but it only has on or off. this means that if you have Closed Captioning on Replay on, it is switched to just on or off when you launch a show. you can turn it back on with the star button, but the next thing you watch on hbo max will turn it off again. it doesn't just turn it off in that channel, it turns it off system wide for every channel. this seems to be part of an overall update to the interface that would have made it much better if this infuriating bug wasn't so aggressively incompetent. there seems to be no way to report this to hbo except through a feedback form which only has categories for feature suggestions--no way to report a bug or a problem. any ideas how to get them to fix this?

Roku Guru

Re: HBO max breaks "cc on replay"

Just report it as a 'feature suggestion'. That's the closest match and is basically a suggestion to fix a feature...

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.