Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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HBO add button grey - Roku latam issues

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Hi!

I'm from Ecuador (Latam), I have a Roku streaming stick + 3810x, it has OS version 10.5.0

I don't understand why i cannot add the HBO MAX channel to my device.

The channel doesn't appear during roku navigation, but in my laptop when I found it, the ADD button is greyed out.

How can I add it?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO add button grey - Roku latam issues

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@suilustrisima

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO add button grey - Roku latam issues

Jump to solution

@suilustrisima

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Community Moderator
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