The transition from HBO MAX to MAX did not work for me.
I tried to connect through provider. I went through the steps, but the app never moved past the screen that gave the number to enter on the website.
I tried to enter the user name and password. After I did this, the MAX channel exited. Now, I can no longer launch the MAX channel. It starts, then exits.
I followed the usual steps of removing and re-adding the channel, but it keeps whatever user settings are now causing it to immediately exit after launching. So, I am now permanently locked out of the channel.
I find it extremely frustrating that Roku does not give users the ability (when hitting "*" on a channel) to "reset" the channel to a clean state (as if the channel was never added), wiping all user data. This would likely avoid and/or help troubleshooting.
- Roku device model, serial number, device ID, and software OS/version
Device Model: 4660X - Roku Ultra
Serial Number: YJ00A4777475
Device ID: CK386A777475
Software OS/Version: 12.0.0 Build 4184-46
GC Version: 9.2.113
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel
Yes, this issue occurs on "HBO MAX", now called "MAX"
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
75-205-246 (Timestamp: 2023-05-23T12:46:21Z)
- Steps to reproduce the issue you are seeing
Launched HBO MAX, changed to MAX, prompted for different ways to log in. Tried through provider (Spectrum). Went to the website listed, entered the code, followed the prompts, linked HBO MAX account, but screen on Roku did not update and stayed at the screen giving the code. Tried option to enter user name and password. After doing this, the MAX channel/app closed. I was unable to re-launch. The MAX app exits immediately after launch. I tried the usual steps of update, remove app, update, restart, add app, update, restart, update, launch app, but it still closes immediately after launch. I am now permanently locked out of the app.