Channels & viewing

[CV26]

I’ve purchased a Roku and understand there is an HBO Max 30 day free trial.  However, this option for the free trial doesn’t show up when I’m setting up my Roku.  How can I access the option for the free trial?  I’m only seeing options to select the ad-free or non ad-free and when I scroll down, I see offers for free trials for other channels.

[RokuMary-F]

Hi @CV26,

Thanks for posting in the Roku Community!

Please be aware that if you previously had a free trial through the same Roku account (on any 
Roku device linked to your account), you will not be eligible for another free trial with that 
specific service. We highly recommend reviewing the terms for any trial, prior to signing up.

You may also refer to this link: Enjoy 30-days* of HBO Max when you buy and activate an eligible Roku streaming device. | Roku 

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

If you have any other questions or concerns, please let us know.

Best regards,
Mary

[knknechtel]

I also cannot find the HBO Max free trial offer. I have never had a free trial before and only made a Roku account this week. I got an email saying I could get the offer, but the link takes me to the offers page, where HBO Max is not listed. 

[enchantedbanana]

@CV26  and @knknechtel - was Roku support able to help with this?

I have the same issue (HBO Max doesn't show in my list of offers), and after being bounced to 3 chat support agents they couldn't explain it and suggested I contact HBO Max.

[enchantedbanana]

I finally solved this. I needed to add a payment method to my account before the offer would show up. None of the three Roku support agents thought to suggest this 😞

[knknechtel]

omg that’s probably it. I will try that this evening, thank you so much!