Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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lilHazy
Newbie

Re: HBO Max returns to home screen

I just deleted, restarted the system, and added it back and got it to work. To restart however it’s under power. Hope this helps 

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Zachary14
Newbie

Re: HBO Max returns to home screen

Unfortunately it isn't that simple. The app is still not playing video and it's struggling to even sign in. HBO itself is having issues as this is very widespread over the last couple days. 

lilHazy
Newbie

Re: HBO Max returns to home screen

Okay well it’s working for me now so good luck! 

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Bchickgirl
Newbie

Re: HBO Max returns to home screen

How do you delete HB0 MAX? I tried pushing the * and it won’t give me the option to remove

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renojim
Community Streaming Expert

Re: HBO Max returns to home screen

@Bchickgirl, if you subscribe to a channel/app through Roku the "Remove channel" option will be replaced with "Manage subscription" on the menu that comes up when you press the * button.

Roku Community Streaming Expert

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ROSUX
Reel Rookie

Re: HBO Max returns to home screen

Suddenly this morning it works … ?

🤷🏽‍♀️

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joeyvegas
Reel Rookie

Re: HBO Max returns to home screen

I've tried this solution on several different Rokus.  It absolutely does NOT resolve the problem.  

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Trunok
Reel Rookie

Re: HBO Max returns to home screen

hello any idea to see the problem? 

said: "Sorry, but we were unable to authenticate your device and can't continue"

•Exit

Trunok
Reel Rookie

Re: HBO Max returns to home screen

the problem is with Roku, bcause im in via tablets and phone's.

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Trunok
Reel Rookie

Re: HBO Max returns to home screen

i finally resolved the problem, i reboot or reset my wifi modem and, wallah!  work. Try to r3move the cable power from the modem wifi, wait for 15 sec, and reconnect it.

Now my family and i, we can watch hbomax.

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