Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We'd like to take a closer look to see if there's anything else we can suggest to help.
How long has the issue been occurring? Have you tried logging out then logging in back? In addition, have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
Mary does not understand the issue. We have all done the reboot, remove, say a little prayer and even cross our fingers. Yet the HBO max issue is not resolving itself. I have 5 Roku devices and one apple device. The only one that works is that apple device. So please spare us the level 1 technician responses and get us resolution to a poorly implemented app. If it’s network then Roku needs to open the ports or tell users what ports to ensure are open. #roku sound bar
We do apologize for the inconvenience this has caused you.
Please be advised that many channels on Roku are maintained by the channel developer themselves. We suggest reaching out to HBO Max's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.
I am having a problem with HBO Max as well, although somewhat different. Roku keeps claiming that my HBO subscription with Comcast has expired, when it most definitely has not. I've tried several times to get back in via the HBO home page, but whenever I click on a program to begin watching, I again get the message that I no longer have a subscription. All my other channels seem fine.