Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Mat4
Newbie

HBO Max 'an error has occurred, please contact your tv provider'

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Good afternoon, We can't get HBOMax working all of a sudden.  We did recently cancel AT&T Uverse which included HBO.  Any Ideas?

HBOMaxSub.png

1 Solution

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renojim
Community Streaming Expert

Re: HBO Max 'an error has occurred, please contact your tv provider'

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You may be signed into HBOMax with your AT&T credentials.  You'll have to sign out:

https://community.roku.com/t5/Channel-Issues-Questions/How-to-log-out-of-HBO-Max-and-App-and-log-bac...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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1 REPLY 1
renojim
Community Streaming Expert

Re: HBO Max 'an error has occurred, please contact your tv provider'

Jump to solution

You may be signed into HBOMax with your AT&T credentials.  You'll have to sign out:

https://community.roku.com/t5/Channel-Issues-Questions/How-to-log-out-of-HBO-Max-and-App-and-log-bac...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.