Channels & viewing

[auntronnie]

My fix yet?

[Ello2022]

@auntronnie  Your Roku is very old and needs to be updated to version 10 or higher. According to HBO they only support Roku devices running firmware 10 or higher. You said your running 9.4. If you cannot update your Roku then you will need to upgrade it. 

https://help.hbomax.com/ms-en/Answer/Detail/000001243

[Falcon22]

I'm having the same issues. Was working fine last night, but today nothing but a black screen and sometimes 3 white dots after I hit play.  It eventually will start playing with a black screen with sound and the following message:

Close HBO Max

Timed out while waiting on cache-iad-kcgs7200064-IAD

My ROKU system info:

Model 9101X

Serial number YL0070291250

Software version 10.5.0 build 4210-95

Device ID R65087291250

[RokuDanny-R]

@Falcon22 

Thanks for the post.

Please be aware that the HBO Max channel is currently experiencing issues that is impacting Roku devices.

We appreciate your patience while we investigate this issue with HBO.

Thanks,
Danny

[Ello2022]

@Falcon22  What Danny means is this here. 

https://downdetector.com/status/hbo-max/

[RokuDanny-R · Accepted solution]

Hi Roku Community users,

Please be aware that we believe this issue has been resolved.

We would recommend trying to see if you are still experiencing an issue at this time. Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Falcon22]

Thank you! It's working now.