Channels & viewing

[marko99]

When in Guest Mode, after adding a streaming channel, it appears to install correctly and after the install I can click Go To Channel and it opens up. But when I return to the home screen it does not appear on the home screen.

After doing some investigation, I determined it works fine if the streaming channel existed on the home screen when out of Guest Mode. But if it is a streaming channel not loaded in the base account, it will not appear on the home screen in Guest Mode after installing.

For example:

1) I have CNN installed in my base account. I DO NOT have Youtube TV installed in my base account.

2) I log into Guest Mode

3) I add CNN and Youtube TV apps while in Guest Mode and both appear to install correctly.

4) When I go to back to the home screen, CNN app is listed, but the Youtube TV app is not.

Is anyone else having this issue?

Thanks,

[RokuDanny-R]

Greetings @marko99 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with Guest Mode channels. I can only imagine how frustrating it can be to be informed that the channels have been added to the Home screen and they magically aren't there!

Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny