Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Guest Mode - Added channel does not appear on Home screen

When in Guest Mode, after adding a streaming channel, it appears to install correctly and after the install I can click Go To Channel and it opens up. But when I return to the home screen it does not appear on the home screen.

After doing some investigation, I determined it works fine if the streaming channel existed on the home screen when out of Guest Mode. But if it is a streaming channel not loaded in the base account, it will not appear on the home screen in Guest Mode after installing.

For example:

1) I have CNN installed in my base account. I DO NOT have Youtube TV installed in my base account.

2) I log into Guest Mode

3) I add CNN and Youtube TV apps while in Guest Mode and both appear to install correctly.

4) When I go to back to the home screen, CNN app is listed, but the Youtube TV app is not.

Is anyone else having this issue?


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Roku Employee
Roku Employee

Re: Guest Mode - Added channel does not appear on Home screen

Greetings @marko99 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with Guest Mode channels. I can only imagine how frustrating it can be to be informed that the channels have been added to the Home screen and they magically aren't there!

Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


Danny R.
Roku Community Moderator
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