Called the support number. Got a message that because of Covid-19 they do not have phone support - figure that out!! I went to bottom of home page an clicked on "Contact" You will get choice of email or Live Chat. When it comes to choosing an issue from the menu, I chose Accounting/Billing. I spoke to a person who transferred me to tech support. They could not solve the problem and have no idea so many are having the problem!! Good luck. I insisted on a prorated refund because they could not provide the service they sold me.
Same problem. Interested in Roku getting this fixed. GCP works on my computer. Roku app crashes as described above. @roku needs to get this fixed pronto. Anxious to hear from anyone on this thread if a solution is found.
UPDATE: Roku gave me the following instructions, which so far has worked. We had already removed/reinstalled the app. But it works now (BTW -- contacted GCP with no response).
1. Remove the channel (Highlight the channel, press * button and select 'Remove channel') 2. Restart the system by navigating to Settings->System->Power- >System Restart 3. Add the channel (Use the search tab on Roku home screen and add channel)
We got ours back. But we could not remove GCP without unsubscribing. I was afraid we would lose our place in our courses, but unsubscribed last night, did a system update on Roku for good measure, and it worked (you get access for whatever remains in your billing period) Logged into our Roku account this morning and resubscribed with one click.
pretty easy peasy. Still retained our info in our courses. Stuff happens with updates, and there is usually a fix.