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Dennis5
Channel Surfer

Great Courses' Closed Caption does not work with Roku

Closed captions do NOT work on Great Courses on Roku, even though they work on the pc

Great Courses has been unable to address this for over 3 months

 

I have a new Roku Premiere and have it on CC always on and all other streaming channels work with CC.

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3 REPLIES 3
DBDukes
Community Streaming Expert

Re: Great Courses' Closed Caption does not work with Roku

@Dennis5 

When you are playing a course, hitting the Options button brings up options to include Closed captioning. It should be always on, right?

Go down to Accessibility & captions. Closed captioning is on, right?

Go down to Captioning track. Does it show one available for that course?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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WendyHB
Reel Rookie

Re: Great Courses' Closed Caption does not work with Roku

I watch Great Courses on True History channel.

I have found the same problem intermittently - with the only fix being to return to Home and back to Great Courses - not ideal, but it works. (I have CC Always On and a ROKU 4K stick.) 

Hope this helps!

Wendy HB

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Re: Great Courses' Closed Caption does not work with Roku

I also faced this problem. And sometimes this method also worked for me, if you return to the main page and then back to the courses, then it works, although not very well. But it is important for me to have constant access to it. And in parallel, I have other tasks that are of the same importance. For example, preparing a yellow wallpaper article https://edubirdie.com/examples/the-yellow-wallpaper/  And the examples were just a godsend for me. Thanks to this, I got fresh ideas for writing and it made my job easier.

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