When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key and choose Remove channel option.
- IMPORTANT- DON'T SKIP:
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
- Reinstall the channel. Note it will be added to the END of the channel grid.
- If channel requires a login, you may need to log in anew.
If the problem persists with the latest channel version, you need to know that this is controlled by Global TV and their servers. Roku just provides the platform on which Global's app is run and Roku just passes through what it receives.
Global TV Contact Us form: https://www.globaltv.com/faq/#contact
Let us know how you make out.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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