Channels & viewing

[Coleditt]

Hi, I have a roku TV and a subscription to several channels on the global tv app. The news loads and plays fine, and the tv knows what channels I am subscribed to. However, after about a week of use, when I try to play a show, it loads one commercial, plays a few seconds of the show, then launches into 4 commercials again. Then this repeats over and over and the show never loads. Please help!

[makaiguy · Accepted solution]

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

If the problem persists with the latest channel version, you need to know that this is controlled by Global TV and their servers.  Roku just provides the platform on which Global's app is run and Roku just passes through what it receives.

Global TV Contact Us form: https://www.globaltv.com/faq/#contact

Let us know how you make out.

[Coleditt]

Thank you so much! That solved my problem! I can watch on demand shows again

[makaiguy]

---

@Coleditt wrote:

Thank you so much! That solved my problem! I can watch on demand shows again

---

Thanks for reporting back.  So many people don't ...