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TDugdale
Level 7
‎01-22-2022 11:26 AM

Global TV addon not on list of TV providers

I added Global Tv to my channels but when you have to sign in with Global, they ask for your TV provider. Roku is not on the list. What can I do to resolve this issue? I'm having a difficult time contacting Roku directly to ask why they are not on the list of TV providers for Global. Any suggestions or help? 

thanks.

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makaiguy
Community Streaming Expert
‎01-22-2022 05:46 PM

Re: Global TV addon not on list of TV providers

I just added the GlobalTV channel app to check this out.  Its listing on the Channel store made no mention of requiring a tv provider.  When I loaded the channel I could find no way to log in and/or link to a provider account.  Further its main screen presented only 3 items: LIVE, Search, and About, none of which took me to any programming.  I had no idea what should be there so didn't know what to enter as a search.  LIVE at least took me to a "Play" button but it didn't do anything.

Is this the channel you're asking about?  https://channelstore.roku.com/details/3179e55500c0ec393b21b0fbfad83849/global-tv

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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TDugdale
Level 7
‎01-27-2022 08:22 AM

Re: Global TV addon not on list of TV providers

yep that's the channel. I even contacted Global directly and they still haven't replied to me. I want to contact ROKU directly to ask them why they have Global TV as an add on but no one can get it to work and that Roku has to contact Global tv to have their name added to the TV providers name

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