Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jkv7
Level 7

Glitch while pausing a YT video

While watching a YouTube video on my Roku TV, I hit pause, walk away and come back to find the TV has gone into screen saver mode. If I hit the play button on my remote something bizarre happens. It tries to install some random channel and I'm unable to resume my video.

This doesn't happen if I hit the back button first then hit the play button.

This happens repeatedly.

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Glitch while pausing a YT video

@jkv7

Thanks for the post.

Instead of pressing the Play button on the remote when unpausing, have you tried pressing the OK button to see if the same issue occurs? 

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Glitch while pausing a YT video

When you are using one of the scrolling Roku screen savers that contain links to various channels, pressing PLAY will launch the channel currently shown on the screen saver.  If that channel is not already installed to your Roku, the channel will then install.

Solutions: 

  • Don't press PLAY to exit the screen saver.
  • Use a different screen saver that doesn't advertise channels.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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