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RokuDanny-R
Retired Moderator

Re: Frozen black 'ad info" screen during commercials

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Hi everyone,

Thanks for the posts.

Please see my previous post and we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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James1776
Streaming Star

Re: Frozen black 'ad info" screen during commercials

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For heavens sake! You folk have been dilly-dallying with this issue for a year without any fix. I am increasingly convinced you will never fix it.

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streamerman
Streaming Star

Re: Frozen black 'ad info" screen during commercials

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@RokuDanny-R wrote:

Hi everyone,

Thanks for the posts.

Please see my previous post and we will be able to investigate the issue further.


Thanks,
Danny

Come on. How much more investigating is needed? Your tech team still can't figure out what is going on after all this time?

 

 

 

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IcePlanet
Newbie

Re: Frozen black 'ad info" screen during commercials

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The we will continue to investigate line is never coupled with what has been found out and what has been done so far.  Either the know the problem and as previously mentioned it is unsolvable without Roku ponying up for replacements or this is being  ignored totally. 

I have purchased a firestick and if all goes well on one tv I will switch them all.

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Re: Frozen black 'ad info" screen during commercials

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 I am also having the same issue, only happens on fox news. 

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Raynman1
Newbie

Re: Frozen black 'ad info" screen during commercials

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I get the same issue only when watching the Fox News channel. It seems every 30 minutes or so it goes to the Ad Info black screen of death and stays there. It sometimes stays there until it pops out to the main menu. I have to go back to the home page and re-enter You Tube TV and the channel. I have updated the settings and the Roku device, and it still happens too often. Why does this happen

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James1776
Streaming Star

Re: Frozen black 'ad info" screen during commercials

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It happens because Roku refuses to fix it

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RokuMary-F
Community Moderator
Community Moderator

Re: Frozen black 'ad info" screen during commercials

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Hi everyone,

Thanks for continuing to share what you're observing.

We're aware of the issue and our team has continued investigating the issue. We are hoping to have a further resolution soon.

We appreciate your patience in the meantime. 
 

Best regards,
Mary

Mary F.
Roku Community Moderator
erichaft4
Newbie

Re: Frozen black 'ad info" screen during commercials

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This is the 5th time today this has happened.  

Model 3810X Roku streaming stick +

SN:  YH0005822825 (2130a0822825)

Software Ver 10.5.0 - build 4208-50

Timestamp:  2022-02-07T17:48:36Z

ID 25-054-348

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RokuDanny-R
Retired Moderator

Re: Frozen black 'ad info" screen during commercials

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@erichaft4

Thanks for the post and providing us with your information.

I have passed it along to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Community Moderator
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