Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PhillyDawg
Newbie
‎10-19-2022 05:09 PM

Free preview keeps expiring on FoxNews app

My device is Roku and the only program I have this issue on is Fox, usually Fox news or Fox sports 1. Provider is Version Fios. I log in, and after 30 to 60 minutes, it stop and says ‘free preview expired.’ There is clearly some issue with Fox software because I've read about this same problem on many forums. We're always told to uninstall, restart, and reinstall, but it works for a day or so, and the next day the issue is back. Any chance there's going to be a fix for this soon?

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator
‎10-20-2022 08:35 AM

Re: Free preview keeps expiring on FoxNews app

@PhillyDawg

Thanks for the post.

If other channels are working correctly, and you only experience this issue on the Fox channels (apps), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos