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Alex788
Reel Rookie

Facing Issue while Launching Tennis Web Channel on My Roku

As of now, I am unable to launch Tennis Web Channel on my Roku Express due to the fact that I must use my cable provider. My Roku says "You are not authorized to view this content. Try again" despite the notification on the activation website that the device has been activated.

 

I went through many blogs but couldn't find a solution.

Please let me know any easy way out to fix the issue.

Cheers

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2 REPLIES 2
StreamerUser
Roku Guru

Re: Facing Issue while Launching Tennis Web Channel on My Roku

Try reinstalling the app:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

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Alex788
Reel Rookie

Re: Facing Issue while Launching Tennis Web Channel on My Roku

Thanks. let me check again and get back to you accordingly.

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