Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RehDogg
Level 9

Error retrieving, channel information Developer backend

On my Roku device, my channel comes up, and the videos plays just fine. How ever in the back and when I tried to click on preview channel I get an error. ( there was an error retrieving your channel information. Please try again by refreshing browser or contact customer service) this started since yesterday when I added more videos. Can anyone help?

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