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KikiLeChat
Reel Rookie
‎03-28-2021 11:11 AM

Error message "Could not add channel"

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I have a Roku 3050x - Roku 2XD.

When I try to add free channel BodyFX I get error message "Could not add channel".

I have deleted other channels & I have restarted my Roku. I have perused the questions here but have not found the answer.

Help please if you can! 

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DBDukes
Community Streaming Expert
‎03-28-2021 11:22 AM

Re: Error message "Could not add channel"

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The Roku 2 XD model 3050 was introduced in 2011 and retired in 2013. Roku dropped support for the device a few years ago, as it's not capable of running the latest software. It may be time to replace it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert
‎03-28-2021 03:23 PM

Re: Error message "Could not add channel"

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Your Roku is a very early model that lacks some of the capabilities added in newer models.  Many channels, especially the newer ones, write their channel apps to use the capabilities of the models currently supported by Roku and can't be installed on models without these capabilities.

Some channels provide information re which Roku models they wrote their channel apps to be compatible with, but I've not been able to find this info on the Body FX website or elsewhere on the 'net.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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4 REPLIES 4
DBDukes
Community Streaming Expert
‎03-28-2021 11:22 AM

Re: Error message "Could not add channel"

Jump to solution

The Roku 2 XD model 3050 was introduced in 2011 and retired in 2013. Roku dropped support for the device a few years ago, as it's not capable of running the latest software. It may be time to replace it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Reply
C_I
Roku Guru
‎03-28-2021 12:08 PM

Re: Error message "Could not add channel"

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@KikiLeChat wrote:

I have a Roku 3050x - Roku 2XD.

When I try to add free channel BodyFX I get error message "Could not add channel".

I have deleted other channels & I have restarted my Roku. I have perused the questions here but have not found the answer.

Help please if you can! 

@KikiLeChat wrote:

I have a Roku 3050x - Roku 2XD.

When I try to add free channel BodyFX I get error message "Could not add channel".

I have deleted other channels & I have restarted my Roku. I have perused the questions here but have not found the answer.

Help please if you can!

Keep in mind that third party apps are not owned, managed or maintained by Roku. The most likely reason that channel cannot be added is because it is not or is no longer available on the Roku platform. 

 

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makaiguy
Community Streaming Expert
‎03-28-2021 03:23 PM

Re: Error message "Could not add channel"

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Your Roku is a very early model that lacks some of the capabilities added in newer models.  Many channels, especially the newer ones, write their channel apps to use the capabilities of the models currently supported by Roku and can't be installed on models without these capabilities.

Some channels provide information re which Roku models they wrote their channel apps to be compatible with, but I've not been able to find this info on the Body FX website or elsewhere on the 'net.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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C_I
Roku Guru
‎03-28-2021 05:02 PM

Re: Error message "Could not add channel"

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@makaiguy wrote:

Your Roku is a very early model that lacks some of the capabilities added in newer models.  Many channels, especially the newer ones, write their channel apps to use the capabilities of the models currently supported by Roku and can't be installed on models without these capabilities.

Some channels provide information re which Roku models they wrote their channel apps to be compatible with, but I've not been able to find this info on the Body FX website or elsewhere on the 'net.

Always check the compatibility of what channels  are compatible with certain Roku models. Older models are not compatible with newer channels.  

 

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