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K_N_S
Binge Watcher

Error! You've exceeded account limits

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We've been getting this error message on both Fox Nation and FoxNow apps after about 10 minutes of watching.

We have to hit back button, can't resume.

1 Solution

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RokuKariza-D
Roku Guru

Re: Error! You've exceeded account limits

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Hi @bohratom

Thanks for the post.

For the issue you're experiencing with Fox Now, we recommend contacting their support team directly for more information and better insight into how their channel works on Roku. They'll be the best ones to help you out with that matter. 

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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15 REPLIES 15
andyross
Roku Guru

Re: Error! You've exceeded account limits

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Are they subscriptions? Are there limits on the number of simultaneous streams? Are you sharing your account with anyone else? Do you close out any browser or apps on other devices when not using them?

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K_N_S
Binge Watcher

Re: Error! You've exceeded account limits

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Fox Nation is a subscription that isn't shared. With both we have to sign into our DirecTv account to watch Fox news live. That login isn't shared either.

renojim
Community Streaming Expert

Re: Error! You've exceeded account limits

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You'll want to contact Fox about issues with their channels/apps.  It's not really a Roku issue since they didn't create the channel/app and have no control over it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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bohratom
Streaming Star

Re: Error! You've exceeded account limits

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I have the same issue when using the Fox sports or Fox Now app on both my Roku's. I'm the only one using the account and have access to both Fox programming and Fox Sports with my Verizon fios account. Within about 15 minutes watching any Fox Sports live program I get "Error! You've exceeded your account limits". Like I said Im the only one using this account and should not be receiving this message. 

RokuKariza-D
Roku Guru

Re: Error! You've exceeded account limits

Jump to solution

Hi @bohratom

Thanks for the post.

For the issue you're experiencing with Fox Now, we recommend contacting their support team directly for more information and better insight into how their channel works on Roku. They'll be the best ones to help you out with that matter. 

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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K_N_S
Binge Watcher

Re: Error! You've exceeded account limits

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This is not a solution....

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ShiftControl
Reel Rookie

Re: Error! You've exceeded account limits

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Roku has more power in getting FoxSports to act and fix this issue. Just remove the app from your line-up as buggy and non-functional. Then notify them.

They will probably act (and fix) in 24 hours.

If users contact them they will probably not act until a critical mass of complaints is accumulated. That could be months or years.

It already has been years and nothing has been done yet!

HDMIGuy
Roku Guru

Re: Error! You've exceeded account limits

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@ShiftControl I have used the Fox Sports App for a long time and have never had an issue.  Do you have a TV provider?  Are you sure your TV provider carries Fox Sports?  Since I know several people using the app without a problem it will be years before you reach critical mass of complaints.

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K_N_S
Binge Watcher

Re: Error! You've exceeded account limits

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You have to have a tv provider to watch anything Fox related.

Our was direct but we've switched to dish and having the same problem.