Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kiddo1
Level 7

Error Can't run channel problem window

I click on a channel, Netflix for example, and I see this can't run channel. Can't get into the channel. I already tried deleting channels to make more space. Didn't work. Any ideas how to fix this??

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Error Can't run channel problem window

Hi @Kiddo1,

Welcome to the Roku Community!

I'd be happy to look closely to see how we can help get you up and running. Here are a few questions here to better understand what you're experiencing:

  1. Are you using a Roku TV or a Roku device?
  2. How long has the issue been occurring?
  3. Have you tried performing a system update? You can check for a manual system update by navigating to Home > Settings > System > System update > Check now.
  4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

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