Channels & viewing

[dlat411]

I am also experiencing this exact  same problem on a brand new 65” TCL Roku TV. My old TV worked fine, phone, desktop, etc work fine. Changing streaming to moderate does NOT work for me. Seems to be a TCL/Roku compatibility problem with 4K Disney plus programs. Extremely aggravating. 

[Avbroughton19]

Getting the same thing with my new Roku TV. Every other channel works except disney+ you'd think after years they could finally resolve the issue 

[XYaaron]

Everyone please go to Disney plus use their chat feature and report the issue! 

I’ve tried every single step roku said to do and nothing worked!

disney support listed same steps, but now they creating ticket on this to research, if enough complaints come in 

they will fix the issue 

[Rampaage]

Same problem with my TCL 55".

Generated a case with Disney+

Agent said it was a known issue and they are "all hands on deck" trying to fix it.

What's weird is - I can play some shows on D+ but not others....

[Rampaage]

It appears they have resolved the issues (as I have not made any changes).

Playback is now working as expected.

[ShaunRoyalmusic]

Man I just got off the phone with them! This is ridiculous!!