Channels & viewing

[neurose1]

Discovery plus channel giving error 500 and troubleshooting indicated for this error is to remove channel and reload it. Well no remove channel option because I am subscribed?? Why would this be? Something has changed as I have not encountered this prior in the years of using rokus. The only difference is I am using a stick instead of a box. So HOW do I trouble shoot it?

[makaiguy]

From the Discovery Plus online help page (https://help.discoveryplus.com/hc/en-us/😞

"We’re experiencing an outage that is currently impacting all platforms and are working to correct it. We will let you know here when things are all clear!"

[HDMIGuy]

Login to your account and unsubscribe to the channel.  You will still be able to use the channel until the subscription expires.  Once unsubscribed you can then remove the channel.  Once you have everything working correctly you can login to your account and subscribe to the channel again.

[AvsGunnar · Accepted solution]

@neurose1 

Per @makaiguy , it seems that Discovery+ is experiencing an outage so most likely this is your culprit.  Will just have to wait until it is resolved. (https://community.roku.com/t5/Channel-Issues-Questions/Discovery-Plus-outage-Feb-21-2022/m-p/768877#...)

[makaiguy]

The text on the Discovery Plus help page hasn't changed yet, but now Discovery Plus is working for me again.

[neurose1]

Thank you so much!

[neurose1]

Thanks but looks like it is a Discovery plus outage so I will see if it resolves itself first. Thanks for the response especially so quickly.