Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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neurose1
Level 8

Error 500 troubleshooting and unable to remove channel per troubleshooting

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Discovery plus channel giving error 500 and troubleshooting indicated for this error is to remove channel and reload it. Well no remove channel option because I am subscribed?? Why would this be? Something has changed as I have not encountered this prior in the years of using rokus. The only difference is I am using a stick instead of a box. So HOW do I trouble shoot it?

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AvsGunnar
Community Streaming Expert

Re: Error 500 troubleshooting and unable to remove channel per troubleshooting

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@neurose1 

Per @makaiguy , it seems that Discovery+ is experiencing an outage so most likely this is your culprit.  Will just have to wait until it is resolved. (https://community.roku.com/t5/Channel-Issues-Questions/Discovery-Plus-outage-Feb-21-2022/m-p/768877#...)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

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6 REPLIES 6
makaiguy
Community Streaming Expert

Discovery Plus outage, Feb 21, 2022

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From the Discovery Plus online help page (https://help.discoveryplus.com/hc/en-us/😞

"We’re experiencing an outage that is currently impacting all platforms and are working to correct it. We will let you know here when things are all clear!"

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
HDMIGuy
Level 14

Re: Error 500 troubleshooting and unable to remove channel per troubleshooting

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Login to your account and unsubscribe to the channel.  You will still be able to use the channel until the subscription expires.  Once unsubscribed you can then remove the channel.  Once you have everything working correctly you can login to your account and subscribe to the channel again.

AvsGunnar
Community Streaming Expert

Re: Error 500 troubleshooting and unable to remove channel per troubleshooting

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@neurose1 

Per @makaiguy , it seems that Discovery+ is experiencing an outage so most likely this is your culprit.  Will just have to wait until it is resolved. (https://community.roku.com/t5/Channel-Issues-Questions/Discovery-Plus-outage-Feb-21-2022/m-p/768877#...)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
makaiguy
Community Streaming Expert

Re: Discovery Plus outage, Feb 21, 2022

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The text on the Discovery Plus help page hasn't changed yet, but now Discovery Plus is working for me again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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neurose1
Level 8

Re: Error 500 troubleshooting and unable to remove channel per troubleshooting

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Thank you so much!

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neurose1
Level 8

Re: Error 500 troubleshooting and unable to remove channel per troubleshooting

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Thanks but looks like it is a Discovery plus outage so I will see if it resolves itself first. Thanks for the response especially so quickly.

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