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Andrea813
Level 7
‎09-18-2021 08:25 AM

Disny plus channel is saying wrong email on one of my devices

One of my devices is saying wrong email when trying to aign in to a channel.all my roku devices are connected to same email.what can i do?

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renojim
Community Streaming Expert
‎09-18-2021 09:22 AM

Re: Disny plus channel is saying wrong email on one of my devices

It's asking for the email address for your Disney account, not your Roku account, which could be different.

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Andrea813
Level 7
‎09-19-2021 07:12 AM

Re: Disny plus channel is saying wrong email on one of my devices

Its yhe same email for my disney channel.i can get into the channel on a different tv.i have 3 tvs with disney channel,theres only one that is giving my issues.says "no account found with that email"the other tvs i logged in with the same email.im so irritated! 

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makaiguy
Community Streaming Expert
‎09-19-2021 10:01 AM

Re: Disny plus channel is saying wrong email on one of my devices

Let's clarify some things to be sure we understand as there are several possible variables here.

What are all 3 tvs?  Smart TVs that have a built in Disney+ app?  TVs with no Disney+ app but a Roku connected?  Which ones work with Disney+ and which don't?

How did you take out your Disney+ subscription?  Directly with Disney+?  Through Roku?  Through some other third party?

How are you trying to access Disney+ through Roku on the problem connection?  The Disney+ app on the Roku?  Through The Roku Channel?

Similarly, how are you trying to access Disney+ on the connections that work?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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