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Disney+ won't load past profile screen

Everytime I try to load Disney plus, I get to the profiles and when I go to load the profile my Roku express restarts, I've tried reinstalling the channel, resetting and factory resetting the Roku, this is the only chennel having an issue.

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Roku Guru

Re: Disney+ won't load past profile screen

Hi @Matt88

Thanks for the post.

For clarification, when you get to the profiles in Disney Plus, does your device restarts itself or goes back to the home screen? 

Furthermore, did you restart your Roku device before reinstalling the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Keep us updated!

All the best,

Kariza D.
Roku Forum Moderator
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