Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney+ will not remain signed in (external account)

I have an active account for Disney+ and I’m having trouble logging in. Once every 5th time I can manage to log in, but once I turn off my smart tv for the night and try it again later, I’m not logged in.

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Roku Employee
Roku Employee

Re: Disney+ will not remain signed in (external account)


Thanks for the post.

Are you subscribed through the Disney+ directly or through Roku Pay? Have you already tried contacting Disney+ support to see what insight they could provide?

With more detailed information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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