Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney plus

I have a subscription to Disney+ that I made through the actual website. When I try and login on my roku it wants me to subscribe again. I don't know how to access the account I already have without having to resubscribe 

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Community Streaming Expert

Re: Disney plus

I saw this myself some time ago where one of my Rokus would allow me to login or subscribe while the other one would only allow me to subscribe.  I didn't really look into it, but I thought it was odd.  Make sure your software is up to date - Settings->System->System update->Check now.

If that doesn't help, try removing the channel from the Home Screen, reboot/restart (Settings->System->System restart), and then add the channel again.

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Community Streaming Expert

Re: Disney plus

Vague memory from when I first set Disney+ up here (or maybe this was a different channel altogether)...

Try to actually play some program on the channel.  It may give you the login option then.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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