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Millyb566
Level 7
‎03-14-2021 09:03 PM

Disney plus

I have a subscription to Disney+ that I made through the actual website. When I try and login on my roku it wants me to subscribe again. I don't know how to access the account I already have without having to resubscribe 

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renojim
Community Streaming Expert
‎03-15-2021 01:06 AM

Re: Disney plus

I saw this myself some time ago where one of my Rokus would allow me to login or subscribe while the other one would only allow me to subscribe.  I didn't really look into it, but I thought it was odd.  Make sure your software is up to date - Settings->System->System update->Check now.

If that doesn't help, try removing the channel from the Home Screen, reboot/restart (Settings->System->System restart), and then add the channel again.

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makaiguy
Community Streaming Expert
‎03-15-2021 10:31 AM

Re: Disney plus

Vague memory from when I first set Disney+ up here (or maybe this was a different channel altogether)...

Try to actually play some program on the channel.  It may give you the login option then.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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