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Cassie1234
Newbie

Disney plus not loading film

Hello I just bought a Roku tv 4k 50ninch.

 

Everything works fine apart from didney plus I can get to the point of choosing a film. But when I click to watch it there's just the circle of death. 

I've tried

restarting the TV 

Restarting the app

Clearing cache

Deleting the app system restart them reinstalling the app

Full factory reset 

Full system restart

Nothing gets ridnofnthe death circle. 

Can any one help ? 

Disney plus themselves mentioned ipv6 but I've no idea how tk tell what that is. 

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