Channels & viewing

[Sweeti4027]

Discovery+ prompting Roku login and says email and password for roku incorrect. Contacted discovery+ and they had no idea how to fix. I didn’t subscribe through roku. I have my own discovery plus email/password but whenever I select it it prompts a Roku login which doesn’t work yet this login works on the roku mobile app and the computer. This just started happening out of the almost 2 years I’ve had discovery +.  I cleared roku cache, uninstalled and reinstalled discovery+ nothing has helped 

[RokuKariza-D]

Hi @Sweeti4027

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.

All the best,
Kariza

[Sweeti4027]

Tried this, also tried the troubleshooting discovery plus had me try. Either didn’t work 

[RokuKariza-D]

@Sweeti4027

We sincerely apologize for the inconvenience this issue has caused you.

Please be advised that the channel developer themselves maintains channels on Roku. We suggest reaching out to the channel provider's customer support directly to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

Thank you for your understanding.

All the best,
Kariza