Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Smithh08
Newbie

Discovery+ Video Not working

When I go on Discovery+ and play something it only plays the audio and the video screen is blank. I’ve tried restarting the Roku, turning off at the switch, switching hdmi, it’s not a problem on the app because it works on my phone, but any help would be appreciated.

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1 REPLY 1
RokuKariza-D
Roku Guru

Re: Discovery+ Video Not working

Hey @Smithh08

Thanks for the post.

Does the issue only occur on Discovery+ or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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