Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Discovery Plus Problem

I added my Discovery Plus subscription to my mom’s Roku TV.  It worked fine for a couple weeks. Now she gets an “Inactive Account “ message.  The account is fine. There aren’t too many devices.  I’ve tried signing out and back in again. I’ve removed the ap and then added it again. Same error message. Help!

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Community Streaming Expert

Re: Discovery Plus Problem

When you removed it and added it again did you reboot/restart the Roku between the removal and adding?  If not you didn't accomplish anything.

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