Channels & viewing

[Jrmorgan]

DID.  S07P21CTX8GG

SOFT. VERSION.  14.1.4 BUILD. 7709-CR

ID GG-116-442

[RokuRiamie-D]

Thank you @Jrmorgan!

We have passed your device details to our team, and we will update you once we have an update about this case.

Roku Community Team

[CountryDon]

device ID: S02A219S58L9
OS Build: 14.1.4 Build 7709-C2
ID: L9-117-859

This is only a problem on our ROKU's

This issue is not a problem on our Samsung Smart TV's

[mlsstl]

I'm having the issue, too. I have 4 Rokus devices, 3 of which are used regularly.  Since there is no keyboard, repeatedly having to sign in using the remote is VERY annoying.

Here's the info you requested on one of the units:

Model 3920RW
Software version 14.1.4 build 7709-91
GC version 13.4.9
Device ID JF2951690928

Tracker ID 28-118-137

[surfer6977]

DID:213029094267

14.1.4?build 7709-50

[surfer6977]

DID: 2A10AE242158

Version 14.1.4 Build: 7709-95

9102R - Roku Streambar

Tracker ID: 58-119-349

[Stromm]

How can I report this without providing personally identifying info to a public forum?

[CountryDon]

I have to sign in (again) every time I use the Discovery+ Channel. This is only an issue on my ROKU box. On my Samsung Smart TV, the channel works just fine. Why would a dedicated streaming device like RUKU have such a problem with this?

[RokuJharra-Q]

@CountryDon 

Thank you for posting this! Just a quick heads-up—we’re checking into it with the team. Could you please provide the details I mentioned earlier in the thread? Thanks!

Looking forward to your response. 

Roku Community Team

[JaxRem22]

Is there an estimate as to when this will be fixed?  It has been 13 days.