Channels & viewing

[RokuJanadeeK]

Thanks for keeping us in the loop, @Toddpop.

May we know your current internet service provider? Also, have you tried utilizing an alternative network, such as a mobile hotspot, to check if there will be a difference? Lastly, this seems like a known issue with the channel. Being said, have you tried reaching out to the provider to inquire about additional troubleshooting steps?

Please inform us of what you find out.

Sincerely,
Janadee

[Toddpop]

Internet provider: Verizon FiOS 300mbps.

I have worked with TLC previously to get these working, but the apps stopped again.

Extremely frustrated by this... really has me searching for other options if this can't get working soon... I'm paying for services and not getting to use them.

[RokuJohnB]

Hi @Toddpop,

Thank you for keeping us updated!
We understand you're having a problem with the TLC channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,

John

[Toddpop]

Did that... I have the latest version.

Also did the uninstall-reinstall, but no difference... still freezes.

[RokuJohnB]

Hi @Toddpop,

Thank you for keeping us posted!

You're doing a great job troubleshooting the issue. No worries! We will be more than happy to assist you further. Have you attempted to move the Roku device closer to your modem and router, and then try to see if the TLC app is working properly?

We'll wait for your response.

Thanks,

John

[Toddpop]

It is currently 3 feet from the router.... don't know how closer it could be.

[RokuCarly]

Thanks for clarifying, @Toddpop.

It seems like you've done all of the troubleshooting procedures possible, and we highly appreciate you for that. In this case, we will forward your concern to the appropriate Roku team for further review as to why this is happening on your TCL Roku TV and to fix it as soon as possible. Kindly provide us with the information needed below:

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
2. Current version/build of the app (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
3. Tracker ID of all the apps affected (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be anticipating your response!

Thanks,
Carly