Channels & viewing

[Littlecorrado26]

Defiance TV Show Season 3 Episode 1 is posted in 2 parts on the Roku Channel. Is Roku aware they posted part 2 as part 1? They put part 1 as 43 mins and posted it as part 2, and they put part 2 as 1hr 20 mins and posted it as part 1. By posting part 2 as part 1, they revealed and spoiled two deaths to very important characters that had technically not happened yet by putting it in the recap in the beginning as if it had already happened VERY DISAPPOINTING!!

[Tinyrick]

Still don’t have it right. Please fix the error on season 3 episode  1 and 2. It’s been a month and a half now. 

[RokuNimfa-C]

Hi @Tinyrick, 

Thanks for reaching out to the Roku Community.

We need more information in order to better assist you with your concerns. To clarify, you experience the issue when streaming the TV show through The Roku Channel. Is that correct? Send us as well the details required below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Steps to reproduce the issue you are seeing

With more details, we will be able to assist you further.


Regards,
Nimfa

[NilDevNull]

This isn't a problem with the channel, but with how the back-end streaming service ordered the episodes.

Currently, what is listed as Episode 1 for Season 3 of Defiance is actually Episode 2... and the currently listed Episode 2 is actually Episode 1. It has already been pointed out that they are in the WRONG ORDER.

NOT an issue with the channel app, but with the service itself so asking for specifics about the channel installed is irrelevant to potentially fixing it.

[RokuNimfa-C]

Hi @NilDevNull, 

Thanks for your post. 

We can report this issue to our support team by gathering the information requested above. If you have time, kindly keep us posted with the details and once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you soon.


Regards, 
Nimfa

[JohnHartshorn]

It still hasn't been fixed.  At least now, I know to watch ep 2, then ep 1.

[RokuMary-F]

Hi @JohnHartshorn,

Congrats on your first post in the Roku Community!

We appreciate you informing us about the content issue. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• Please cite the specific content title, season, and episode examples that are experiencing an issue so we can help investigate this further.
• What channel are you trying to load this content from?
• What are the steps to reproduce the issue you are seeing?
• What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[JohnHartshorn]

All of the information  you just asked for is already provided above by the original post, but here you go:.  

• Please cite the specific content title, season, and episode examples that are experiencing an issue so we can help investigate this further.
  
  Defiance TV series Season 3 Episode 1 and 2 are swapped and mislabeled.
  
  
• What channel are you trying to load this content from?
  
  The Roku Channel via Samsung TV App.
• What are the steps to reproduce the issue you are seeing?
  
  Search for Defiance TV Series (Not the movie).  Go to Season 3.  Episode 2 is labeled as episode 1 and 2, but is just episode 2. Episode 1 is labeled as episode 2.
  
  
• What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
  
  https://imgur.com/JX60Bf6

[JohnHartshorn]

A correction.  I think both play season 3 episode 2.  At least they both start out with episode 1's recap.

[RokuMary-F]

Hi @JohnHartshorn,

Thanks for providing all the information we requested and we're sorry to hear that you've been having this trouble with playing content on The Roku Channel.

We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary