Hi @Rhonda2398,
Thank you for keeping us posted here in the Roku Community!
We want to investigate further this issue that you're experiencing. Can you please provide the following information below?
- Is this happening on all contents and channels, or is it isolated? (Specify)
- What troubleshooting steps have you taken so far?
- Could you provide us with a video clip or photo of your running problem?
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator