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Kjdsc2016
Newbie

DIRECTV/Roku not working on Samsung TV.

2 different TVs will not work with directv box or Roku device. Roku will load home page but can’t get remote to work. Directv box is stuck on 1 channel, I can adjust volume but can’t change channel or see the guide. No other features on the remote will work. This happened on a TV in my home office but now is happening on the TV in my master. I have 5 other TVs in other rooms all working for now. Internet is working fine. WTH?!?!

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2 REPLIES 2
RokuKariza-D
Retired Moderator

Re: DIRECTV/Roku not working on Samsung TV.

Hi @Kjdsc2016 

We're sorry to hear about the issue you're experiencing.

The troubleshooting steps suggested in this support link might help: How to fix your Roku voice or simple remote that is not working. Try giving it a shot. 

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Lindushka
Newbie

Re: DIRECTV/Roku not working on Samsung TV.


When I had Comcast, I had problems with connectivity when I had over 5 devices connected. 
Comcast had a solution that required a technician doing some rewiring of their box at my house. 
No idea who provides your internet but look into it.

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