Thanks for posting in the Roku Community!
We would be happy to see what we can do to help get you back up and running. As a first step, we'd like to gather more information about the issue you're running into:
- What channel are you trying to load this content from?
- Does this happen on all movies/shows or just specific titles?
- What are the steps to reproduce the issue you are seeing?
- When did this issue first start occurring?
With more information, we will be able to assist you further.