Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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BroncoDeb
Reel Rookie

Customer svc

Someone from a Roku ph. Number I googled  told me I had to pay 79.99 for a 5 year subscription

 I can't add my channel Hulu or Netflix or any of my premium. Channels. They said my tv would go completely off if I don't pay. What in the world is going on with this?

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4 REPLIES 4
DBDukes
Community Streaming Expert

Re: Customer svc

You found a scammer.

What is it that you actually feel you need to contact Roku about? Maybe someone here can help.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

BroncoDeb
Reel Rookie

Re: Customer svc

I have two Roku. 1 in living room 1 in bdrm

 The roku in living room can't add the channel Netflix. But Netflix is in my bdrm tv. Why can't I add to my tv 

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DBDukes
Community Streaming Expert

Re: Customer svc


@BroncoDeb wrote:

I have two Roku. 1 in living room 1 in bdrm

 The roku in living room can't add the channel Netflix. But Netflix is in my bdrm tv. Why can't I add to my tv 


What are the model numbers of the Roku devices? Netflix doesn't support some older devices, so the model number of which loads Netflix and which doesn't might explain things. Let us know the model numbers, and which is which, and we'll see where that leads.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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renojim
Community Streaming Expert

Re: Customer svc

And check to see if the email addresses that show under Settings->System->About on each Roku match.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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