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Dionis
Level 7
‎02-27-2021 05:16 PM

Crunchyroll app hangs at end of program if i can get that far

Client Version: 4.2.407 on Roku Model: Roku Ultra (4660, 4661, 4662 series) (4660X)

Loads slowly, often hangs loading, if it loads navigation is very is super slow.  Claims communication issues with network, I am using hardwired on Xfinity (reported network bandwith: 19792 )

rebooted everything, uninstalled reinstalled Crunchyroll, nothing seems to help

Often at the end of the program, it hangs and I have to exit the app or blindly try to back out and down to the episode location.

Navigation and loading menus is horrid , once the episode is started there are no issues

 

Roku Ultra (4660, 4661, 4662 series)
Thumbnail of Roku Ultra (4660, 4661, 4662 series)
4660X, 4662RW, 4660RW, 4660X2
Roku Ultra (4660, 4661, 4662 series)
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makaiguy
Community Streaming Expert
‎02-28-2021 08:36 AM

Re: Crunchyroll app hangs at end of program if i can get that far

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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