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scuba1234
Level 7
‎06-29-2021 06:33 PM

Create zone missing

This afternoon I was browsing through the Roku channel and found Roku original programming. Underneath that I found a zone called Create. Within that zone I found a lot of shows that I wanted to watch later after work. When I went back to find it this evening after work, I no longer have Roku originals and I no longer can find anything called Create. I have gone through literally every area in the Roku and they are no longer there. What happened and how can I get them back?

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎06-29-2021 09:57 PM

Re: Create zone missing

I'm located in the US and I admit I haven't spent much time exploring Roku Originals, but I've never seen anything like you describe.

Sounds like you have a Roku at work as well as at home.  Is this correct?

If so:

  • Where is each Roku located geographically?
  • Are they linked to the same Roku accounts (indicated by email address).  Check via Settings > System > About on each unit.
  • If different accounts, was each set up in the same geographic area, or was either created while using a VPN that may have masked your real location?
  • Are you now accessing the internet in either location via a VPN that masks your actual location?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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scuba1234
Level 7
‎06-29-2021 10:05 PM

Re: Create zone missing

No, not true. Working from home these days, so same Roku.

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RokuDanny-R
Roku Employee
Roku Employee
‎07-01-2021 09:22 AM

Re: Create zone missing

@scuba1234

Thanks for the post.

Can you please clarify the issue you are experiencing as we are unable to reproduce the issue you are seeing? We do see Roku Originals within The Roku Channel, but do not see this Create zone as you stated.

Please provide us with a screenshot of what you are seeing and we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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