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Pechetr
Reel Rookie
‎08-29-2022 08:43 PM

Crave tv on only 1 of 3 identical tvs

Purchased 3 roku tvs on the same day from the same store. All 3 are the same size and model. One tv offers Crave tv and Cineplexstore as apps. The other 2 do not and dont have them available in the app store. All tvs are on the same network under the same Roku account. Why?

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3 REPLIES 3
renojim
Community Streaming Expert
‎08-29-2022 11:47 PM

Re: Crave tv on only 1 of 3 identical tvs

Those channels/apps are available in Canada, but not the US.  Where are you located?  Are you certain all three TVs are linked to the same Roku account?  Check the email address on each device under Settings->System->About.

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Pechetr
Reel Rookie
‎08-30-2022 08:31 AM

Re: Crave tv on only 1 of 3 identical tvs

I am in Canada, all are connected to the same Roku account and all tvs have been factory reset to verify they have the "Canada" location selected. I have also verified my IP address is showing Canada.

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RokuKariza-D
Roku Guru
‎08-30-2022 10:20 AM

Re: Crave tv on only 1 of 3 identical tvs

Hi @Pechetr

Thanks for reaching out here in the Community.

Please provide here the serial numbers of your 3 Roku TVs. It can be found from the Settings menu by navigating to Settings > System > About. I'll be able to further assist you from there.

We'll keep an eye out for your reply.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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