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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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oldiron44
Level 7
‎01-28-2022 02:37 AM

Crave says network problem, all other channels work fine, check network went fine

Crave says "something went wrong, there is a problem with your network. Please check your network settings and try again"

Did that, network is fine, Crave was working fine 5 hours ago, all other channels work fine, prime, disney plus, netflix etc

tried tv and roku off and on, reset my router, still the same. Not impressed. any help appreciated. Thanks

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4 REPLIES 4
ziggycostello
Level 7
‎01-28-2022 03:14 AM

Re: Crave says network problem, all other channels work fine, check network went fine

I'm having the same issue. I tried to remove the app and re-add it, now the app immediately tells me there's an error, doesn't even try to load. 

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Danb11
Level 7
‎01-30-2022 07:38 PM

Re: Crave says network problem, all other channels work fine, check network went fine

I am having the same problem. Anyone figure anything out yet?

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Not applicable
‎01-30-2022 08:11 PM

Re: Crave says network problem, all other channels work fine, check network went fine

Same thing here for the last few hours. 

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RokuMary-F
Community Moderator
Community Moderator
‎02-01-2022 01:32 PM

Re: Crave says network problem, all other channels work fine, check network went fine

Hi everyone,

Thanks for reaching out to the Roku community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku Support Canada 

Does this clear up the issue you are seeing? Please keep us posted.
 

Best regards,
Mary

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