Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
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Not that I’m aware of. I was on with Roku technical support for 90 minutes troubleshooting last night and they couldn’t help.
Thanks for the posts regarding channel playback issues when accessing The Roku Channel.
Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
If you have not already, can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing / behavior that you see with the channel
- Who is your ISP (internet service provider)?
- Where are you located?
Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding are much appreciated.
Thanks,
Arjiemar
Let's be real here. You guys at Roku are doing nothing to fix this. IT'S BEEN GOING ON FOR 3 YEARS FOR SOME PEOPLE AND YOU KEEP GIVING THE SAME LAME ASS COPY PASTE EXCUSES.
Shove it Roku.
eg: Play S1 E8, hit OK and it goes back to S1 E8. I checked for updates again, it says up to date. Removed the channel again, powered off the TV and then re-installed it, the issue did not get resolved. I have 2 TV, one is a smart TV and the other can connect and both TVs are having the same issue.
Hi jeejmm,
Welcome to the Roku Community!
We understand that you tried checking the software of your Roku, removing the channel again, powering off the TV, and re-installing the channel, but it didn't work. We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System >About)
- Channel and version the issue is occurring on
- Specific title and episode that they they see the issue with
- Steps to reproduce the issue you are seeing
- Who is your ISP (internet service provider)?
- Where are you located?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
John
Model 4670X - Roku Ultra
YJ0060806840
12.0.0 build 4184-46
KW9996806840
channel version 9.3 build 10
tracker ID 40-257-707
navigate to app. Open app. Select program. Press OK on remote to begin episode, screen flashes black and I return to episode screen.
I’m in North America in New York State and my ISP is Greenlight Network
Thanks for the follow up. Checked the Roku app this morning and it’s working now. Didn’t work for about 3 days, but good to go now, so Roku must have figured it out, since it wasn’t anything new I did in my end.
