Channels & viewing

[Artvandalay]

Roku Ultra LT, software 11.5.0 build 4235-46

Constant HDCP errors on YouTube, it was fine for months before these recent updates, have tried to remove and adding back channel as well as different HDMI cables and ports please fix this update.

[RokuMary-F]

Hi @Artvandalay,

We appreciate your effort to reach us.

We would like to know how to identify and resolve any playback issues. We'd like to gather more information about the issue you're running into.

1. Do you observe the HDCP error while using Youtube only or all channels on your device?
2.  Have sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

We also recommend performing a manual system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary